Meeting standards and KPI's but failing care
“Meeting the standards is the LOWEST level of quality that the community is willing to accept”, – Professor Grant Phelps says in the AICG Clinical Governance for Boards course. Health Service Boards sign Statements of Priorities with the Government, designed to monitor and improve care and patient outcomes.
But what if the drive to meet standards and deliver on your KPIs is failing to deliver quality care? What if, by meeting accreditation standards and your Statement of Priority performance indicators, you make care worse?
In this webinar, Kylie will outline how the drive to meet standards and KPIs can lead to poor patient outcomes, and how to safeguard against this.
Kylie scoullar
Board Member, Tweddle Child and Family Health Service
CEO, Doncare
With 30 years experience in the health and human services sector from frontline Clinician to Chief Executive and Non-Executive Director positions, Kylie is a registered psychologist who brings clinical, management and governance training to her practice of leadership. A systems-thinker who leads with integrity and values collaboration, Kylie has often led complex change projects to achieve what most thought was impossible at the beginning. Kylie has an abiding interest in how what we measure drives behaviour and outcomes, not always in the ways we intend, and why this matters in a world where metrics are ever more relied upon.
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