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Access a range of articles and resources written by clinical governance experts and search our carefully curated list of safety and quality journal articles and reports.

AICG articles, resources and curated journals and reports are available to all AICG members. Members must be logged in, in order to access all content. Users who are not AICG members will only be able to access publicly available articles. 

AICG Articles

Showing 1–10 of 412 articles
Practice & clinical governance in disability service provision
Practice & clinical governance in disability service provision

This webinar supported NDIS providers and healthcare organisations by outlining governance requirements and highlighting key risks for people with disabilities.

Compliance
Disability
Risk management
Standards
A stronger and smarter approach to adverse event investigation
A stronger and smarter approach to adverse event investigation

The London Protocol is a well-known framework designed to guide deep analysis of clinical incidents to improve safety. The 2025 revision of the Protocol introduces significant updates to strengthen the analysis of clinical incidents. A key enhancement is the increased emphasis on engaging patients and their families as active partners in the incident analysis process. 

Adverse events
Clinical leadership
Clinical risk management
Psychological Safety
Empowered nurses drive better outcomes
Empowered nurses drive better outcomes

The critical role of nurses in clinical care and quality is well recognised. This integrative literature review used the Joanna Briggs Institute (2020) Critical Appraisal Tools to examine nurse empowerment. Findings show that empowered nurses are more likely to deliver quality care through better decision-making, greater autonomy, and a stronger professional identity. This, in turn, supports improved patient outcomes, higher job satisfaction, better adherence to safety protocols, and fewer medical errors.

Clinical governance
Job satisfaction
Leadership
Psychological Safety
Public
Stop re-inventing the wheel: Building foundations to spread good practice
Stop re-inventing the wheel: Building foundations to spread good practice

Sustaining and scaling system improvement is an ongoing challenge in the complexity of human services. Efforts to address common care problems are constantly reinvented, as lessons learned in one organisation are not routinely transferred to others. This article describes an approach to long term spread and scale from the beginning of small-scale improvement. 

Improvement
Leadership
Making things happen
Systems Thinking
WHO Telehealth Quality of Care Tool
WHO Telehealth Quality of Care Tool

As telehealth becomes a mainstream component of healthcare delivery, maintaining high standards for consultation and patient interaction is crucial to supporting quality care and experiences for consumers. The WHO Regional Office for Europe developed the ‘Telehealth Quality of Care Tool’ (TQoCT) to support healthcare organisations and Member States to assess and improve the quality of telehealth services. 

Decision-making
Improvement
Measurement
Lightbulb Moments: My a-ha! moment on what can happen when CEO's really listen
Lightbulb Moments: My a-ha! moment on what can happen when CEO's really listen

As a hospital CEO, Bernadette McDonald did a lot of listening. But when her organisation decided to create a ‘patient expectations’ document, she realised she didn’t always ‘hear’. This lightbulb revelation led to significant change.

Clinical governance
Clinical leadership
Culture
Engagement
Leadership
Management
Learning from failure in healthcare
Learning from failure in healthcare

In this episode of ‘Listen to THIS’,  podcast from the THIS Institute at Cambridge University, the hosts discuss learning from failure as essential for improvement,  to better understand what doesn’t work and why. 

Adverse events
Clinical care
Clinical leadership
Psychological Safety
Finding the sweet spot between governance and management for success
Finding the sweet spot between governance and management for success

This systematic review explores the relationship between management practices and care quality, and finds that hospitals with management systems focused on effective operations, monitoring, target-setting and supportive human resources consistently outperform their peers on clinical quality metrics. We might call this the ‘clinical governance and management system’ within which both boards and executives must play their role for success. The authors describe roles for boards and executives.

Boards
Clinical governance
Leadership
Management
Public
Falling through the cracks: consumer experiences of primary care
Falling through the cracks: consumer experiences of primary care

The PaRIS survey is an OECD initiative designed to systematically collect patient-reported data on experiences and outcomes in primary care, particularly among individuals with chronic conditions across OECD countries. The findings paint a useful picture for all health and human service organisations (not just primary care) on the consumer experience. 

Consumers
Integrated Care
Person-centred care
Safer Care Victoria Quality Improvement Toolkit
Safer Care Victoria Quality Improvement Toolkit

The SCV Quality Improvement Toolkit includes fact sheets, practical tools, templates and resources to help you improve the quality of care, developed for Victorian Health Services.

Data
Decision-making
Improvement
Systems Thinking
Showing 1–10 of 412 articles

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