Resources

This webinar supported NDIS providers and healthcare organisations by outlining governance requirements and highlighting key risks for people with disabilities.

The London Protocol is a well-known framework designed to guide deep analysis of clinical incidents to improve safety. The 2025 revision of the Protocol introduces significant updates to strengthen the analysis of clinical incidents. A key enhancement is the increased emphasis on engaging patients and their families as active partners in the incident analysis process. 

The critical role of nurses in clinical care and quality is well recognised. This integrative literature review used the Joanna Briggs Institute (2020) Critical Appraisal Tools to examine nurse empowerment. Findings show that empowered nurses are more likely to deliver quality care through better decision-making, greater autonomy, and a stronger professional identity. This, in turn, supports improved patient outcomes, higher job satisfaction, better adherence to safety protocols, and fewer medical errors.

Sustaining and scaling system improvement is an ongoing challenge in the complexity of human services. Efforts to address common care problems are constantly reinvented, as lessons learned in one organisation are not routinely transferred to others. This article describes an approach to long term spread and scale from the beginning of small-scale improvement. 

As telehealth becomes a mainstream component of healthcare delivery, maintaining high standards for consultation and patient interaction is crucial to supporting quality care and experiences for consumers. The WHO Regional Office for Europe developed the ‘Telehealth Quality of Care Tool’ (TQoCT) to support healthcare organisations and Member States to assess and improve the quality of telehealth services. 

As a hospital CEO, Bernadette McDonald did a lot of listening. But when her organisation decided to create a ‘patient expectations’ document, she realised she didn’t always ‘hear’. This lightbulb revelation led to significant change.

In this episode of ‘Listen to THIS’,  podcast from the THIS Institute at Cambridge University, the hosts discuss learning from failure as essential for improvement,  to better understand what doesn’t work and why. 

This systematic review explores the relationship between management practices and care quality, and finds that hospitals with management systems focused on effective operations, monitoring, target-setting and supportive human resources consistently outperform their peers on clinical quality metrics. We might call this the ‘clinical governance and management system’ within which both boards and executives must play their role for success. The authors describe roles for boards and executives.

The PaRIS survey is an OECD initiative designed to systematically collect patient-reported data on experiences and outcomes in primary care, particularly among individuals with chronic conditions across OECD countries. The findings paint a useful picture for all health and human service organisations (not just primary care) on the consumer experience. 

The SCV Quality Improvement Toolkit includes fact sheets, practical tools, templates and resources to help you improve the quality of care, developed for Victorian Health Services.