Access a range of articles and resources written by clinical governance experts and search our carefully curated list of safety and quality journal articles and reports.
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As a hospital CEO, Bernadette McDonald did a lot of listening. But when her organisation decided to create a ‘patient expectations’ document, she realised she didn’t always ‘hear’. This lightbulb revelation led to significant change.
A core objective of change leadership is to set others up to succeed in your absence. But as we all know, that is a lot harder than it sounds. Research has shown that storytelling has a remarkable ability to connect people and inspire them to take action. “Our species thinks in metaphors and learns through stories,” the anthropologist Mary Catherine Bateson has written. “The harder the situation, the more essential it is.”
This list of questions, developed by Jim Reinertsen, MD, is designed to help think through the key decisions involved with forming a Board Quality Committee and formalizing the processes by which the committee will do its work.
Satisfied and engaged employees are more committed and connected to their roles, their teams and your business. Keeping these productive and engaged staff is especially important in a competitive and challenging recruiting environment.
This guide has a practical emphasis and focuses on how measurement tools can assist Boards to set the right tone of assurance in patient safety. It also offers governance questions to assist Board debate and dialogue.
This paper presents evidence of a comprehensive range of processes related to governing healthcare quality undertaken at the corporate governance level.
Five evidence-based actions that boards can take to pursue high-quality care.
Making quality improvement a core tenet of how healthcare organisations are run is essential to ensuring safe, high quality, and responsive services for consumers.
The Aged Care Quality and Safety Commission’s recent sector performance reports show that ‘effective governance systems’ is one of the most frequently ‘not met’ standards noted in their site and review audits of aged care providers.
Making the case for quality improvement: lessons for boards and leaders
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