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Why healthcare leadership should embrace quality improvement

Making quality improvement a core tenet of how healthcare organisations are run is essential to ensuring safe, high quality, and responsive services for consumers.

Healthcare staff often have a positive experience of quality improvement (QI) compared with the daily experience of how their organisations are led and managed. This indicates that some of the conditions and assumptions required for QI are at odds with prevailing management practices. For QI to become pervasive in healthcare, we need to change leadership and management.

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