Resources

Patient-Reported Outcome Measures (PROMs) and Patient-Reported Experience Measures (PREMs) have been in use for many years.  Their value in integrating the consumer experience with other care measures is well-recognised, however, they are yet to be universally adopted. The authors suggest that there are common challenges that health services must address to support successful implementation of PROMs and PREMs as ‘business as usual’ measures and suggest actions for tackling them.

The Australian Health Practitioner Regulation Agency (AHPRA) provides material for healthcare professionals on fulfilling their professional responsibilities across a range of issues. This guidance focuses on incorporating Artificial Intelligence (AI) into clinical practice. It reminds us that practitioners remain accountable for delivering quality care, regardless of AI integration. 

As telehealth becomes a mainstream component of healthcare delivery, maintaining high standards for consultation and patient interaction is crucial to supporting quality care and experiences for consumers. The WHO Regional Office for Europe developed the ‘Telehealth Quality of Care Tool’ (TQoCT) to support healthcare organisations and Member States to assess and improve the quality of telehealth services. 

We all understand that the essential role of patient experience in achieving successful healthcare delivery. Or do we? This article argues that really understanding the patient experience in such a way that it drives organisation-wide improvement,  requires a comprehensive view that captures the full range of interactions across a health service organisation, beyond completing a survey.

Safer Care Victoria has developed a framework and toolkit to guide Morbidity and Mortality (M&M) meetings to provide health services with a systems-based and Just Culture approach to M&M case reviews and discussions.  

The Clinical Governance Framework is aligned with Neami Strategic Directions, the organisational values of self-determination, growth, partnerships, respect, empowerment, diversity, choice, learning, change, wellbeing, hope and quality and the Great Consumer Experience Framework.

This Clinical Governance Framework from Headspace aims to assure fairness, accountability and transparency and defines who has the authority, decision making and accountability.

Performance indicators in health are used to describe specific aspects of our health system to monitor ‘if and how a system is performing to an agreed standard'. They are also used to understand how a system works and for accountability to consumers, governments and funders.

The purpose of the SFS Clinical Governance Framework (CGF) is to ensure the quality, safety and accountability of clinical services provided through SFS programs, to infants, children, young people and their families.

Variation in healthcare quality is an ongoing issue. This study seeks to understand how differences in hospital practices and policies can lead to disparities in consumer outcomes and overall care quality. The authors compared process and outcome measures to detect variation and characteristics of hospitals with lower variation.