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Culture and Collaboration

Online Course | $182

There is strong evidence linking staff experiences in the workplace to positive clinical outcomes.

"All patients are entitled to expect and to receive safe care. A hospital or health service organisation that is not identifying vulnerabilities (such as cultural and language backgrounds) in 'the system' and acting positively to either eliminate or reduce the vulnerabilities identified will not achieve its end goal of providing safe and better care to patients"1.

Better culture means better patient outcomes2.

Culture and Collaboration

Online Course | $182 (inc. GST)

About the online course

This course has been designed to assist health and care professionals to understand the importance of good culture and collaboration and their role in enhancing interactions with individuals, their team and the organisation that employs them. Health and care professionals undertaking this course will analyse their cultural blind spots, practice cultural competence and assess and develop strategies to improve areas of organisational culture within their sphere of influence. This online course is also included in our Building Culture and Collaboration workshop as the pre-reading component if you are interested in a more in-depth course.

The online course consists of five modules, four of which are required to be completed:

  • Module A: Who am I? (Internal culture)
  • Module B: Cultural competence
  • Module C: Organisational and team culture
  • Module D: Australia - a diverse nation
  • Module E: New Zealand - Aotearoa - The land of the long white cloud

On completion of this course, you will be able to:

  • Describe the role culture plays in providing care for patients within a clinical governance framework of quality and safety
  • Identify blind spots and barriers that hinder the provision of healthcare for patients within a clinical governance framework of quality and safety
  • Reflect on your own clinical practice and how the culture at all levels has an impact
  • Explain why culture is important
  • Describe how organisational culture guides individual behaviour
  • Describe important elements of a team culture and interprofessional collaboration in healthcare
  • Analyse existing workplace culture
  • Explain how Australasia became multicultural societies
  • Describe how culture impacts the health of individuals
  • Describe how culture impacts the health workforce in Australasia

It is estimated that you will need to spend approximately one and a half hours per module (six hours in total) on this course. You don’t have to complete the course in one sitting.

All AICG programs have been written by experts to reflect the elements of the AICG Clinical Governance Framework, reviewed by the Course Advisory Committee and approved for continuing professional development points/hours by the accrediting body; RACGP.

Related Workshop

This online course forms the pre-reading component of the Building Culture and Collaboration workshop. If you would like an opportunity to apply your clinical governance knowledge in an interactive setting, you may choose to purchase the workshop instead (online course included).

online Course access

Upon purchase of the course, you will have six months of online access to complete the three modules. The six month period begins from the time of purchase and you can return to the course at any time within the period you are subscribed.

Certificate of completion

After successfully completing the modules of this course you will receive a certificate of completion, which you should retain for your records.

continuing professional development

This course offers the following:

  • AICG: 6 CPD Hours
  • RACGP: 6 CPD Hours


$182 (inc. GST)

Workshop eligibility

Upon completion of the online course, you will be eligible to attend the related workshop; Building Culture and Collaboration at a 10% discounted rate.

* Please note, this course is also offered through HEAL and forms part of our flagship Certificate in Clinical Governance.

1. Johnstone, M., and Kanitsaki, O. (2006). Culture, language, and patient safety: making the link. International Journal for Quality in Health Care, 18(5), p383-388.

2. Duckett, S., Jorm, C., Moran, G., and Parsonage, H. (2018). Safer care saves money: How to improve patient care and save public money at the same time. Grattan Institute.

Culture and Collaboration

Online Course | $182 (inc. GST)