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Why enrol with us

We will never be able to eliminate all adverse events, but we can strive to be better.

The sobering reality of healthcare is that we are not always successful in providing safe patient care. While many complications arise from unpreventable circumstances, there are still far too many that arise from preventable breakdowns in systems, processes and communication.

Whether it’s an acquired infection, a retained instrument or a routine procedure gone horribly wrong, hindsight dictates that the causes of many of these events stem from a lack of leadership, poor communication and poor culture.

One in every nine patients who go into hospital in Australia suffers a complication – about 900,000 patients each year. If they stay overnight, the figure rises to one in four – about 725,000 patients each year1.

Most healthcare professionals undertake ongoing education to ensure they have a high level of competency when performing specific skills within their discipline. What often gets overlooked are the behavioural skills that surround interprofessional care. Operating as a strong team with clear processes and a just culture is a key factor in reducing patient complications.

While Australia and New Zealand generally enjoy good health outcomes, adverse events are still far too prevalent. Not only do these patient complications result in patient suffering, but they also cost healthcare organisations a significant amount of money.

The power to reduce adverse events lies with every individual in a healthcare organisation. Whether you’re a cleaner, patient service assistant (PSA) or a clinician, it’s everyone’s responsibility and every staff member should be contributing to better health outcomes.

If we lifted our standards to be in line with the top performing 10% of hospitals in Australia, an additional 250,000 patients would leave hospital complication free. Moreover, more than 300,000 people could access hospital treatment every year with the additional resources that would become available1.

From an individual staff member perspective, improving organisational culture also improves workplace satisfaction, and has been shown to reduce the number of sick days and reduce staff turnover.

Upon observing the myriad benefits that come from reducing patient complications, the need for staff training around clinical governance, leadership and culture becomes very obvious. As a consequence, AICG has focused its resources to develop curriculum to strengthen skills in these areas.

1 in 9 patients in Australian hospitals suffers a complication. What’s the complication rate in your organisation?

How will you contribute to reducing this?


1. Duckett, S., Jorm, C., Moran, G., and Parsonage, H. (2018). Safer care saves money: How to improve patient care and save public money at the same time. Grattan Institute.

Certificate in clinical governance for patient safety and quality care

Complete the AICG flagship course and earn significant CPD points/hours. Recommended for clinical and non-clinical healthcare professionals.

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