Education

Home/Education/Online Courses / Feedback: Seeking, working with and providing feedback in healthcare

Feedback: Seeking, working with and providing feedback in healthcare

Online course | $99

Feedback is a process whereby people obtain information about their performance as a basis for improvement. This information should help the recipient appreciate the similarities and differences between their performance and the standards for any given work, and the quality of the work itself.

All health professionals provide and receive feedback, but the effectiveness of this feedback can have a positive or negative contribution to the individual and to team development and collaboration across healthcare disciplines. Therefore it is essential that is it done effectively.

Feedback: Seeking, working with and providing feedback in healthcare

Online course | $99 (Inc. GST)

About the online course

In the Feedback course*, you will learn about how feedback works and what makes it effective - both for you and for others. The online course will help you to consider how to provide effective feedback and to request and receive it in ways that will help your learning. You will also gain insights into what can lead to feedback being ineffective and what to avoid. This will all be demonstrated in the context of the healthcare setting, in which specific practices and norms related to feedback are evident.

The online course contains three modules:

  • Module A: Seeking feedback on your performance
  • Module B: Working with the feedback you receive
  • Module C: Providing effective feedback to others

On completion of the online course, you will be able to:

  • Describe the rationale for seeking feedback
  • Explain the barriers to seeking feedback
  • List your feedback preferences
  • Develop practical strategies to seek direct and indirect feedback effectively
  • Receive feedback at any time
  • Evaluate feedback
  • Develop action plans and practical strategies
  • Create a culture of feedback
  • Appreciate different feedback styles
  • Model principles of effective feedback
  • Develop practical strategies to provide feedback effectively
  • Develop strategies to provide effective feedback in difficult contexts

It is estimated that you will need to spend approximately two hours per module (six hours in total) on this course. You don’t have to complete the course in one sitting.

All AICG programs have been written by expert contractors and reviewed by the accrediting bodies; RACS, RACGP, ACCRM and ACN.

Online Course access

Upon purchase of the course, you will have four weeks of online access to complete the three modules. The four week period begins from the time of purchase and you can return to the course at any time within the period you are subscribed.

Certificate of completion

After successfully completing all modules of this course you will receive a certificate of completion, which you should retain for your records.

continuing professional development

This course offers the following:

  • AICG: 6 CPD Hours
  • RACGP: 12 CPD Category 2 Points 
  • ACRRM: 6 PDP Credit Points 
  • RACS: 6 CPD Credit Points
  • ACN: 6 CPD hours

Cost

$99 (inc. GST)


* Please note, this course is also offered through HEAL.

Feedback: Seeking, working with and providing feedback in healthcare

Online course | $99 (Inc. GST)