Supporting Care Through Collaboration
Online Course bundle | $399
Culture underpins every aspect of healthcare, from how teams collaborate to how patients experience care.
A positive workplace culture is essential to delivering safe, person-centred care, but building and maintaining that culture requires more than good intentions. This online course bundle equips you with the skills to strengthen workplace culture, support constructive feedback, and confidently address unprofessional behaviour.
Through three practical courses, you’ll explore building trust, navigating challenging conversations, and creating safer, more effective healthcare environments. Perfect for those ready to take an active role in shaping positive change in their teams and organisations.
This bundle includes three AICG online courses:
Start building the cultural capability that drives safer, stronger, and more collaborative healthcare today and explore the courses below.
Supporting Care Through Collaboration
Online Course | $399 (inc. GST)
culture and collaboration
A positive culture is critical to safe, respectful, and effective care. The Culture and Collaboration online course* explores the real-world drivers of workplace culture - how teams collaborate, how feedback is delivered and received, and how unprofessional behaviour is addressed. Designed for those who want to lead by example, this pathway supports a proactive approach to building psychological safety and accountability in healthcare settings.
The online course consists of five modules, four of which are required to be completed:
- Module A: Who am I? (Internal culture)
- Module B: Cultural competence
- Module C: Organisational and team culture
- Module D: Australia - a diverse nation
OR - Module E: New Zealand - Aotearoa - The land of the long white cloud
OR - Module F: Pacific Island Countries and Territories - Cultures, Traditions and Heritage
By the end of this course, you’ll understand the critical role culture plays in delivering safe, high-quality care within a clinical governance framework. You’ll explore how organisational and team cultures influence behaviour, decision-making, and collaboration, and learn to identify cultural blind spots that may impact patient outcomes. The course also encourages reflection on your practice, offering insights into how culture affects patients and the healthcare workforce in Australasia’s multicultural context. You'll gain tools to analyse workplace culture and foster more inclusive, collaborative, and effective care environments.
It is estimated that you will need to spend approximately one and a half hours per module (six hours) on this course. You don’t have to complete the course in one sitting.
Related Workshop
This online course forms the pre-reading component of the Building Culture and Collaboration workshop. If you would like to apply your clinical governance knowledge in an interactive setting, you may purchase the workshop instead (online course included).
Workshop eligibility
Upon completion of the online course, you will be eligible to attend the related workshop; Building Culture and Collaboration at a 10% discounted rate.
* Please note, this course is also offered through HEAL and forms part of our flagship Certificate in Clinical Governance.
clinical feedback
Effective feedback is essential to individual growth, team development, and collaboration across healthcare disciplines. While all health professionals give and receive feedback, its impact - positive or negative - depends on how well the process is understood and applied.
The Clinical Feedback online course explores the principles of effective feedback within the healthcare context. You’ll learn how to give constructive feedback, how to request and receive it to support your own development, and what makes feedback impactful—or unhelpful. With practical insights tailored to real-world clinical environments, this course equips you with the skills to use feedback as a tool for learning, improvement, and better teamwork.
The online course contains three modules:
- Module A: Seeking feedback on your performance
- Module B: Working with the feedback you receive
- Module C: Providing effective feedback to others
By the end of this course, you’ll be equipped to seek, give, and receive feedback effectively in a healthcare setting. You’ll learn to identify your feedback preferences, overcome common barriers, and apply practical strategies to make feedback a tool for growth. The course also covers evaluating and acting on feedback, navigating challenging conversations, and fostering a culture where constructive feedback is valued and modelled.
It is estimated that you will need to spend approximately two hours per module (six hours in total) on this course. You don’t have to complete the course in one sitting.
ADDRESSING UNPROFESSIONAL BEHAVIOUR IN HEALTHCARE
Unprofessional behaviours - such as bullying, discrimination, and sexual harassment - remain persistent issues in healthcare, with some evidence suggesting they are deeply embedded in workplace culture.
These behaviours impact not only those targeted but also those who witness them, contributing to physical and psychological distress and compromising patient safety. Healthcare organisations have a responsibility to provide a safe, respectful environment free from bullying and harassment.
This online course helps health professionals identify acceptable workplace behaviour, recognise direct and indirect forms of unprofessional conduct, and apply practical strategies to foster a supportive, safe, and inclusive workplace.
The course contains three modules:
- Module A: Focuses on the individual
- Module B: When the patient may be the subject of bullying, discrimination or sexual harassment
- Module C: Developing strategies for when there is BDSH in the workplace
By the end of this course, you will have a clear understanding of what constitutes unprofessional behaviour and its impact on individuals, teams, and patient care. You’ll explore patients’ healthcare rights, reflect on professional and non-judgmental practice, and learn practical strategies to address and manage inappropriate behaviour in the workplace. The course also prepares you to act as an advocate or supportive bystander, equipping you with the knowledge and confidence to speak up and contribute to a safer, more respectful healthcare environment.
It is estimated that you will need to spend approximately two hours per module (six hours in total) on this course. You don’t have to complete the course in one sitting.
Further information about the courses
Online course access
Upon purchasing the course, you will have six months of online access to complete the four modules. The six-month period begins at the time of purchase, and you can return to the course at any time within the subscription period.
Certificate of completion
After successfully completing the modules of this course, you can download a certificate of completion, which you should retain for your records.
continuing professional development
This course offers the following:
- AICG: 18 CPD Hours
- RACGP: 18 CPD Hours
- ACCRM: 6 PDP Points