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Access a range of articles and resources written by clinical governance experts and search our carefully curated list of safety and quality journal articles and reports.

AICG articles, resources and curated journals and reports are available to all AICG members. Members must be logged in, in order to access all content. Users who are not AICG members will only be able to access publicly available articles. 

AICG Articles

Showing 1–10 of 23 articles
Consciousness of Unconscious Bias
Consciousness of Unconscious Bias

In recent times, we have heard discourse in the media around unconscious bias – appearing (allegedly) in the banking sector, customer service, academia, or even amongst royalty - and unconscious bias in healthcare has also been reported on the basis of specific research findings.

Bias
Culture
Person-centred care
Capture the Complaint
Capture the Complaint

It has been reported that complaints relating to registered health practitioners increased over the 2021/2022 financial year. Further (and separately), in aged care, there was a total of 2,767 complaints made in the first quarter of 2022 and 2,642 complaints in the second quarter. Both these figures had also trended upwards compared with the corresponding numbers in 2021 (with 2,313 in the first quarter of 2021 and 2,261 in the second quarter).

Aged care
Continuous improvement
Disability
Healthcare
Incident management
Person-centred care
Quality
Safety
What is cultural safety?
What is cultural safety?

"It has been 14 years since all governments in Australia signed the National Agreement on Closing the Gap, yet Aboriginal and Torres Strait Islander Communities are still facing barriers to achieving equitable outcomes in health and wellbeing. Despite an abundance of good intentions, healthcare settings are still places where deficits in cultural safety often drive poorer outcomes for Aboriginal and Torres Strait Islander people."

Culture
Indigenous Health
Person-centred care
Safety
What a pain
What a pain

Pain is a complex and multifactorial phenomenon, and chronic pain can rarely be eliminated. While pain can be nociceptive or neuropathic in nature – relatable to an identifiable organic cause – a third category of pain, described as ‘nociplastic’, is less well defined, and treatment particularly challenging.

Pain
Person-centred care
Restrictive practices
Person-centred decision-making in the face of impaired decision-making
Person-centred decision-making in the face of impaired decision-making

Authentic ‘person-centred’ care involves truly understanding a person’s preferences, wishes and values.  But what if that person is no longer able to decide what they want, or communicate this?  In Australia, most states and territories (with the exception of NSW and Tasmania) have enacted legislation to support the creation of, and reliance on, advance care directives (also known by other names, such as advance care plans).

Advance Care Directives
Consent
Person-centred care
Legislating clinical governance by integrating care: Lessons from overseas
Legislating clinical governance by integrating care: Lessons from overseas

‘Successful integration is the planning, commissioning and delivery of co-ordinated, joined up and seamless services to support people to live healthy, independent and dignified lives and which improves outcomes for the population as a whole.  Everyone should receive the right care, in the right place, at the right time.’

Integrated Care
Lessons from overseas
Person-centred care
Reform
Where did clinical governance start, and where are we at now?
Where did clinical governance start, and where are we at now?

The term clinical governance was first coined in the context of the United Kingdom’s National Health Service - specifically, in a white paper endorsed by then Prime Minister Tony Blair entitled ‘The new NHS: modern, dependable.’ Now, 25 years later – where are we at?
 

Aged care
Healthcare
Person-centred care
Better the boundary
Better the boundary

Professional boundaries in healthcare delineate the therapeutic relationship. They have been defined as ‘parameters that describe the limits of a relationship in which one person entrusts their welfare to another and to whom a fee is paid for the provision of a service’ - or, more broadly, as the ‘edge of appropriate clinical care’.

Burnout
Person-centred care
Professional Conduct
Why person-centred care is at the core of clinical governance
Why person-centred care is at the core of clinical governance

The Royal Commission into Aged Care Quality and Safety noted in its Final Report, presented on 26 February 2021, that aged care ‘should be able to deliver compassionate and kind care built on respectful relationships’. Person-centred care (or ‘consumer-centred’ care) was already central to the way aged care was expected to be delivered, under the Aged Care Quality Standards which have been in effect since 1 July 2019.

Aged care
Dementia
Person-centred care
Royal Commissions
What is clinical governance?
What is clinical governance?

The term ‘clinical governance’ was first coined in the context of the National Health Service (NHS) in the United Kingdom, being ‘a system through which NHS organisations are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which excellence in clinical care will flourish.'

Frameworks
Lessons from overseas
Person-centred care
Showing 1–10 of 23 articles
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