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With the publication of STAR ratings, Australian aged care enters a new era of quality measurement and public reporting. What can we learn from other countries using similar systems about the potential for published ratings to effect improvement?
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It is 10 years since Robert Francis presented the report on the public inquiry into failings at Mid Staffordshire NHS Foundation Trust. The government’s response signalled a determination for change. It promised wide-ranging interventions and legal and regulatory reforms to tackle problems of culture, openness, and willingness to learn. What is the impact 10 years on?
