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Access a range of articles and resources written by clinical governance experts and search our carefully curated list of safety and quality journal articles and reports.

AICG articles, resources and curated journals and reports are available to all AICG members. Members must be logged in, in order to access all content. Users who are not AICG members will only be able to access publicly available articles. 

AICG Articles

Showing 1–4 of 4 articles
Capture the Complaint
Capture the Complaint

It has been reported that complaints relating to registered health practitioners increased over the 2021/2022 financial year. Further (and separately), in aged care, there was a total of 2,767 complaints made in the first quarter of 2022 and 2,642 complaints in the second quarter. Both these figures had also trended upwards compared with the corresponding numbers in 2021 (with 2,313 in the first quarter of 2021 and 2,261 in the second quarter).

Aged care
Continuous improvement
Disability
Healthcare
Incident management
Person-centred care
Quality
Safety
Culture and clinical governance
Culture and clinical governance

Governance, leadership and culture together form one pillar of the National Model Clinical Governance Framework.  ‘Culture’ in particular is a somewhat nebulous concept - what does it really mean, and what is its role in clinical governance?

Culture
Incident management
Leadership
Psychological Safety
Safety
Workforce
Reporting and clinical governance in aged care: The Serious Incident Response Scheme
Reporting and clinical governance in aged care: The Serious Incident Response Scheme

Effective management of incidents is critical to effective clinical governance and will enable you to manage risks to consumers and improve the quality of care and services you provide.  By systematically recording and investigating incidents, you are better placed to identify trends and issues and to pursue continuous improvement

Data
Incident management
Residential care
Risk management
SIRS
Let's take reporting seriously
Let's take reporting seriously

Reporting is not just ‘red tape’ – it is an essential part of clinical governance. Why? Because unless we observe and assess care outcomes and experiences on an ongoing basis - which reporting enables – we cannot effectively identify risks, emerging risks, or areas for improvement.

Data
Incident management
Quality
Risk management
SIRS
Showing 1–4 of 4 articles
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