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Access a range of articles and resources written by clinical governance experts and search our carefully curated list of safety and quality journal articles and reports.

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AICG Articles

Showing 1–9 of 9 articles
ELDAC (End of Life Directions for Aged Care) audit tools for quality improvement
ELDAC (End of Life Directions for Aged Care) audit tools for quality improvement

The tools provide audits and information for assessing the quality of end-of-life care to support care process improvement.

Clinical audit
Consumer partnerships
End of life
Quality improvement
What do Consumer Advocates think about their role?
What do Consumer Advocates think about their role?

The importance of consumer advocacy in person-centred healthcare is growing. In Australia, the role of the "Consumer Representative" - often a current or past patient of the health service, or carer - is to improve service planning, healthcare design, service evaluation and advocate for patients and their families' needs, improve. As consumer partnerships are evolving, so too is the role of the Consumer Representative. Understanding how this role is evolving is key to supporting it to be useful and effective.

Consumer experience
Consumer partnerships
Better practice complaint handling guide
Better practice complaint handling guide

The critical importance of complaint handling is as strong as ever. Being able to raise a grievance or complaint is a fundamental human right. Engaging effectively and respectfully with complaints is about engaging effectively and respectfully with the community and being willing to improve the quality of care.

Communication
Consumer partnerships
Consumers
Decision-making
Person-centred care
Compassionate care bundle
Compassionate care bundle

Compassionate care is central to person-centred care. Along with the safety and cost reductions associated with person-centred care, placing the person at the centre of their care and keeping them informed is the right thing to do.

Communication
Consumer partnerships
Consumers
Decision-making
Person-centred care
Guide to informed decision-making in healthcare
Guide to informed decision-making in healthcare

This Guide is a reference tool to support practitioners in understanding the complex ethical and legal requirements surrounding informed decision-making about healthcare.

Communication
Consumer partnerships
Consumers
Decision-making
Person-centred care
The VCCC Alliance consumer engagement toolkit
The VCCC Alliance consumer engagement toolkit

Consumer involvement in our care organisations ensures a measurable increase in knowledge and skill, enhances problem-solving, introduces new ways of looking at and doing things; and ultimately gives organisations greater adaptability in a changing environment.

Communication
Consumer partnerships
Consumers
Decision-making
Person-centred care
The AHHA Experience Based Co-Design Toolkit
The AHHA Experience Based Co-Design Toolkit

The Experience-Based Co-Design Toolkit provides a convenient reference to equip those working in the health sector with the tools and approaches to bring consumers and health workers together in an authentic and equal partnership to co-design care to deliver an improved experience.

Communication
Consumer partnerships
Consumers
Decision-making
Person-centred care
Compassion – quality improvement’s secret weapon
Compassion – quality improvement’s secret weapon

We know that compassion and alleviating pain and symptoms generally feature high on consumers’ wish lists. But do healthcare providers feel that the latter is more useful than the former?

Communication
Consumer partnerships
Consumers
Decision-making
Person-centred care
What matters most to patients in care transitions?
What matters most to patients in care transitions?

Care transitions, whether intrahospital or discharge to home or another care setting, are fraught with ‘Swiss cheese holes.’ As consumers move through different assessments, professions, wards, plans, and even funding structures, the danger of poor quality care, communication breakdown and consumer dissatisfaction is high. The authors argue that better incorporation of patients and carers in rounds, as done in children’s hospitals, can prevent some of these problems.

Consumer partnerships
Healthcare
Member
Telehealth
Transition
Showing 1–9 of 9 articles

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