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Access a range of articles and resources written by clinical governance experts and search our carefully curated list of safety and quality journal articles and reports.

AICG articles, resources and curated journals and reports are available to all AICG members. Members must be logged in, in order to access all content. Users who are not AICG members will only be able to access publicly available articles. 

AICG Articles

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Linking consumer and staff satisfaction for better care and happier staff
Linking consumer and staff satisfaction for better care and happier staff

Staff and consumer satisfaction are interdependent. But in human services, we often address them separately – or think that one comes at the expense of the other. But high-performance organisations think differently.

Consumer
Member
Quality
Safety
IHI Actions hierarchy for Improving Consumer Safety
IHI Actions hierarchy for Improving Consumer Safety

Rates improvement actions from weak to strong to assist with forming recommendations for improvement strategies.

Consumer
Improvement
Member
Safety
Tool
Showing 1–2 of 2 articles
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