Resources

As a hospital CEO, Bernadette McDonald did a lot of listening. But when her organisation decided to create a ‘patient expectations’ document, she realised she didn’t always ‘hear’. This lightbulb revelation led to significant change.

Unleashing the Potential of our Health Workforce, led by Professor Mark Cormack, looked at the available evidence about health professionals’ ability to deliver on their full scope of practice in primary care. The review identified opportunities to remove the barriers stopping health professionals from working to their full scope of practice. It also drew on examples of multi-disciplinary teams where members are working to their full scope of practice to deliver best-practice primary care. Here, Mark presented some barriers and opportunities for health professionals to work at their full scope of practice.

Designed for leaders and teams across the sector, this webinar examined how cultural change can be achieved by embedding clinical governance principles into daily practice. Our panelists discussed the importance of fostering a shared language and building staff capabilities through targeted training, and spoke on how leadership at every level can drive process improvements to establish robust, supportive systems.  

Building a clinical governance framework is challenging, especially for health services that are used or provided across more than one state or territory. This webinar discussed some key components for building a practical clinical governance framework to enhance uptake amongst users of the system. 

Hear from Cathy Balding and her guest, Sarah Soltan, as they explored the boundaries of clinical decision-making within clinical governance, ensuring patient safety and quality care remain the top priority.

In this talk, Ben Symon shares his experiences improving Queensland Health algorithms and guidelines utilising translational simulation, his experience as a resuscitationist and conceptual foundations from his degree in visual arts.

In 2024, Kelly decided she wanted to dive deeper into quality improvement so she could help her clients make a real difference in care quality. What she learned there completely changed how she thinks and works with organisations to improve care. We can’t all attend Oxford, but we can benefit from Kelly’s new knowledge and how she’s applied it, particularly from this one lightbulb moment.

In this webinar, Beverley Sutton (CEO of HEAL and AICG) will take a look at what is likely to impact care in 2025 and what you will need to do to support your staff to get the best from their professional development opportunities to improve patient outcomes.

In this webinar, Dr. Cathy Balding and her guest, Professor Alan Lilly, discuss Professor Alan's moment of realisation on the difference he could make leading improvement in clinical care.

All human service sectors rely heavily on a common success factor: people. Care providers and consumers form a symbiotic relationship. They are two sides of the same coin. This webinar explores how this relationship can be designed to create a positive and upward spiral of improved staff satisfaction and care quality.