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Access a range of articles and resources written by clinical governance experts and search our carefully curated list of safety and quality journal articles and reports.

AICG articles, resources and curated journals and reports are available to all AICG members. Members must be logged in, in order to access all content. Users who are not AICG members will only be able to access publicly available articles. 

AICG Articles

Showing 1–10 of 305 articles
Lightbulb Moments: Quality and efficiency - symbiotic or siloed?
Lightbulb Moments: Quality and efficiency - symbiotic or siloed?

In this Lightbulb Moment webinar, Dr Cathy Balding interviewed Allison Patchett to discuss her "ah-ha!" moment about quality and efficiency - symbiotic or siloed?

Efficiency
Quality
Which of my 387 quality metrics should I stop collecting?
Which of my 387 quality metrics should I stop collecting?

In this webinar, Cathy Jones, Board Director and Clinical Governance Consultant discussed quality metrics and the following questions:

  • How do you measure quality? 
  • What’s the best way of measuring - safe? effective? person centred? connected? accessible?
  • How do you find & organise all of your (387) quality metrics? 
  • How to prioritise what is most important when everything is important?
  • How to decide which metrics to monitor when there is so much data available - what criteria should you use to select the most important measures
  • The power of measures that are relevant both at an organisation-wide level and at a unit/department level.
Measurement
Quality
Reporting
‘Good fences make good neighbours’: setting role boundaries for greater job satisfaction.
‘Good fences make good neighbours’: setting role boundaries for greater job satisfaction.

People in quality and clinical governance roles are often viewed as a ‘spare pair of hands’ and end up doing tasks that they are not responsible for. This leads to dissatisfaction, burnout, and not getting the important jobs done. Mind Tools describes a four stage process for setting firmer boundaries that may be useful for those who want a more focused and effective role in 2024.

Job satisfaction
Management
Quality
Setting people up for change success needs this essential ingredient
Setting people up for change success needs this essential ingredient

A core objective of change leadership is to set others up to succeed in your absence. But as we all know, that is a lot harder than it sounds. Research has shown that storytelling has a remarkable ability to connect people and inspire them to take action. “Our species thinks in metaphors and learns through stories,” the anthropologist Mary Catherine Bateson has written. “The harder the situation, the more essential it is.”

Change management
Clinical governance
Engagement
Quality improvement
Why ‘SCA’ should be as common as ‘RCA’ in health and human services
Why ‘SCA’ should be as common as ‘RCA’ in health and human services

Over the past three decades, the predominant approach to improving safety in health care has involved studying adverse outcomes to identify system vulnerabilities and correct them. While this approach has been useful, it has limitations. A focus only on unfavourable outcomes can limit innovation and adaptability, not to mention undermine worker morale and engagement.

Adverse events
Clinical governance
Clinical risk management
Quality governance
Beyond feedback:  a ‘ladder’ of consumer participation to guide consumer partnership evolution
Beyond feedback: a ‘ladder’ of consumer participation to guide consumer partnership evolution

A ready reckoner for evolving consumer engagement from ‘informing’ to ‘empowering’. Includes a meaningful ‘promise’ to consumers at each participation level that clarifies the outcome of achieving each engagement level.

Clinical governance
Consumer partnerships
Consumers
Identifying primary care adverse events from health records: A trigger tool
Identifying primary care adverse events from health records: A trigger tool

Numerous studies about the use of trigger tools to identify adverse events (AEs) have been performed in hospitals. However, the research conducted on the use of trigger tools to identify AEs in primary care is limited. 

This study developed a set of triggers for identifying adverse events in Primary Care, from health record reviews with high positive predictive value (PPV), making it easier to collect reliable information on care-related incidents in this sector. It also presents interesting data on adverse event prevalence in Primary Care.

Clinical governance
Clinical risk management
Primary & Community Care
Quality governance
Are your consumer partnerships strong? This classification of ‘strength of consumer engagement in safety’ will help you find out
Are your consumer partnerships strong? This classification of ‘strength of consumer engagement in safety’ will help you find out

Consumers’ perspectives and active engagement are critical to making health systems safer and more person-centred. Consumers, families, caregivers and the community can contribute towards improving care-related safety at the clinical (local), institutional (e.g., hospital, nursing home), community (e.g., primary care, home care) and national (in the development of national policies) levels of healthcare systems.

Clinical governance
Consumer partnerships
Consumers
Safety
Integrating unwarranted clinical variation into quality reporting
Integrating unwarranted clinical variation into quality reporting

Unwarranted variation in procedures and outcomes (a key component of appropriate care) is a major challenge in healthcare. Reducing unwarranted variation in care processes and outcomes can reduce wasteful, unnecessary or even harmful care. Increasing attention is being paid to the rich information on care appropriateness contained in clinical registry and clinical audit data, but it can be challenging to interpret this data for broader quality monitoring purposes.

Clinical care
Clinical governance
Variation
How to recognise failures in your systems
How to recognise failures in your systems

In this webinar, Tracey Hynes, Director at Maternity Care Consulting discussed how to recognise failures in your systems.

Risk management
Showing 1–10 of 305 articles
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