Resources

Home/Resources

Latest articles and information - Tag :: Self-reflection

Access a range of articles and resources written by clinical governance experts and search our carefully curated list of safety and quality journal articles and reports.

AICG articles, resources and curated journals and reports are available to all AICG members. Members must be logged in, in order to access all content. Users who are not AICG members will only be able to access publicly available articles. 

AICG Articles

Showing 1–3 of 3 articles
Why saying ‘sorry’ is important to clinical governance
Why saying ‘sorry’ is important to clinical governance

Saying sorry is an important element of open disclosure and psychological safety – and therefore clinical governance. It is also an extremely powerful yet simple way to make people ‘feel better’. Saying sorry conveys empathy, compassion, and respect towards the person receiving the apology, not to mention remorse. It acknowledges an acceptance that your actions (or words) can adversely impact others, and is the opposite of defensiveness (which is counter-productive). Apologising is not taking the blame, nor is it an admission of liability. Saying sorry is about being accountable, accepting responsibility, and restoring trust in a relationship.

Compassion
Culture
Member
Open Disclosure
Psychological Safety
Self-reflection
Let’s not be tone-deaf
Let’s not be tone-deaf

It’s not just what we say, it’s how we say it. We know effective communication is key to patient safety and quality, and person-centred care. But it is also crucial to psychological safety and the extent to which we support each other in speaking out, or in asking questions. This in turn will impact patient care.

Compassion
Member
Negative behaviours
Psychological Safety
Self-reflection
Speaking Out
Clinical governance and personal responsibility
Clinical governance and personal responsibility

We are all responsible for clinical governance - whether as health practitioners at the point of care, managers, or decision-makers on the Board. While we usually refer to clinical governance in terms of organisational frameworks, systems and processes, clinical governance is also an individual responsibility.

Certainly, governing bodies are responsible for robust clinical governance - however, individuals within the organisation are equally accountable and responsible for ensuring that clinical governance operates in practice. A failure to do so may amount to professional misconduct.

Healthcare
Member
Nursing
Obstetrics
Professional Conduct
Self-reflection
What is clinical governance?
Showing 1–3 of 3 articles

Tags

Accreditation
Acute care
Advance Care Directives
Adverse events
Aged care
AI
Appropriateness
Audit
Audits
Bias
Building capabilities
Burnout
Change
Change improvement
Change management
Clinical audit
Clinical care
clinical governance framework
Clinical leadership
Clinical risk
Clinical risk management
Committees
Communication
Community
Community Care
Compassion
Complex adaptive systems
Compliance
Consent
Consumer
Consumer experience
Consumer participation
Consumer partnership
Consumer partnerships
Consumer safety
Consumers
Continuous improvement
COVID-19/Infection control
Credentialling
Culture
Data
Decision making
Decision-making
Dementia
Digital health
Disability
Disability governance
Duty of care
Effectiveness
End of life
Engagement
Evidence
Evidence-based practice
Facilitation
Frameworks
Governance reforms
Healthcare
Human factors
Improvement
Improvement science
Incident management
Incident reporting
Indigenous Health
Infection control
Innovation
Integrated Care
Job satisfaction
Leadership
Learning
Lessons from overseas
Machine learning
Making things happen
Management
Managing conflict
Managing people
Managing people and systems
Managing politics
Managing self
Measurement
Member
Mental health
Messaging
Modelling
Negative behaviours
Nursing
Obstetrics
Open Access Resources
Open Disclosure
Paediatrics
Pain
Palliative Care
Partner with consumers
Patient safety
PDSA cycle
Person-centred care
Point of care
PREMS
Preventable Harm
Preventative medicine
Primary & Community Care
Professional Conduct
Psychological Safety
Public
Quality
Quality data
Quality director
Quality governance
Quality improvement
Quality manager
Quality professional
Quality reporting
Quality system
Quality tools
Records
Reform
Regulatory reform
Reporting
reports
Research
Residential care
Resources
Restrictive practices
Risk management
Roles and responsibilities
Royal Commissions
Safety
Safety Culture
Satisfaction
Self-reflection
Sepsis
Simulation
SIRS
Social Care
Social determinants of health
Speaking Out
Standards
Strategic quality
Strategy
Systems Thinking
Teamwork
Technology
Telehealth
Template
Tool
Training
Transition
Variation
Wellbeing
What is clinical governance?
WHS
Workforce
subscribe to receive the latest updates and articles