Access a range of articles and resources written by clinical governance experts and search our carefully curated list of safety and quality journal articles and reports.
AICG articles, resources and curated journals and reports are available to all AICG members. Members must be logged in, in order to access all content. Users who are not AICG members will only be able to access publicly available articles.
Sustaining and scaling system improvement is an ongoing challenge in the complexity of human services. Efforts to address common care problems are constantly reinvented, as lessons learned in one organisation are not routinely transferred to others. This article describes an approach to long term spread and scale from the beginning of small-scale improvement.
As telehealth becomes a mainstream component of healthcare delivery, maintaining high standards for consultation and patient interaction is crucial to supporting quality care and experiences for consumers. The WHO Regional Office for Europe developed the ‘Telehealth Quality of Care Tool’ (TQoCT) to support healthcare organisations and Member States to assess and improve the quality of telehealth services.
The SCV Quality Improvement Toolkit includes fact sheets, practical tools, templates and resources to help you improve the quality of care, developed for Victorian Health Services.
This longitudinal assessment of a new electronic audit and feedback (e-A&F) system in a large tertiary hospital was conducted to determine the system's impact on patient safety outcomes over an extended period.
This IHI blog reinforces the importance of SPC charts and provides links to tools and guides for their use.
This qualitative study aims to identify key aspects of CEO participation in quality and safety programs that characterise effective leadership for quality improvement (QI).
Is there a recipe for creating a high-performing health service? Of course there is! We don’t have to look too far into the literature to find multiple sources of evidence on high performance. This study, from the 2015 ‘vault,’ is particularly useful as it identifies seven clear themes from a systematic review of the qualitative literature on high-performing hospitals.
This storytelling guide is a guide for consumers and their support network who want to share their stories in such a way that they transform the human experience in healthcare. While storytelling is a powerful way to convey experiences in all areas of life, in health and human services it is vital for those advocating for change.
In this webinar, Dr. Cathy Balding and her guest, Professor Alan Lilly, discuss Professor Alan's moment of realisation on the difference he could make leading improvement in clinical care.
As finding and keeping the right staff continues to challenge human services’ ability to provide quality care, this case study explores a critical component of staff satisfaction and performance. Are the Right People in the Right Seats? delves into the process of aligning employee skills and roles for organisational success.
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