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Access a range of articles and resources written by clinical governance experts and search our carefully curated list of safety and quality journal articles and reports.

AICG articles, resources and curated journals and reports are available to all AICG members. Members must be logged in, in order to access all content. Users who are not AICG members will only be able to access publicly available articles. 

AICG Articles

Showing 1–10 of 15 articles
Linking consumer and staff satisfaction for better care and happier staff
Linking consumer and staff satisfaction for better care and happier staff

Staff and consumer satisfaction are interdependent. But in human services, we often address them separately – or think that one comes at the expense of the other. But high-performance organisations think differently.

Consumer
Member
Quality
Safety
Important websites relating to safety, quality and regulatory standards
Important websites relating to safety, quality and regulatory standards

Access important websites relating to safety, quality and regulatory standards.

The AICG community can easily access important websites relative to safety, quality and regulatory healthcare standards. Browse our carefully curated list of websites below. 

Public
Quality
Safety
Standards
The benefits of measuring quality of life in community aged care
The benefits of measuring quality of life in community aged care

Older adults report Quality of Life (QoL) as a central goal for aged care, with 93% of Australians agreeing that it should be mandatory for providers to publicly report on QoL measures. Quality of life is also considered by older Australians as a valuable indicator for comparing aged care services. But it’s still not routinely measured and reported in clinical governance datasets.

Aged care
Member
Quality
Reporting
Capture the Complaint
Capture the Complaint

It has been reported that complaints relating to registered health practitioners increased over the 2021/2022 financial year. Further (and separately), in aged care, there was a total of 2,767 complaints made in the first quarter of 2022 and 2,642 complaints in the second quarter. Both these figures had also trended upwards compared with the corresponding numbers in 2021 (with 2,313 in the first quarter of 2021 and 2,261 in the second quarter).

Aged care
Continuous improvement
Disability
Healthcare
Incident management
Person-centred care
Public
Quality
Safety
Clinical variation in clinical governance
Clinical variation in clinical governance

Variations in the way care is accessed or delivered, and in clinical outcomes, can be highly informative. It may be that such variations are warranted or expected (for example, the surge in telehealth at the outset of the pandemic, or in the number of infection-related deaths) or may reflect person-centredness and individual choice. However sometimes variations may be ‘unwarranted’ and unveil weaknesses in the quality of care, or worse still, herald the risk of harm.

Member
Quality
Reporting
Standards
Four clinical governance rabbit holes to avoid
Four clinical governance rabbit holes to avoid

All human service sectors experience turning points. The 1990s was a decade of revelation about poor healthcare quality, identified and reported in major studies of adverse events and public inquiries across the world. The initial shock waves evolved into a care safety revolution, supported by the introduction of clinical governance. A quarter of a century later, the outcomes of the Aged Care Quality and Safety Royal Commission is having a similar impact in aged care, with a stream of legislation and innovations challenging aged care providers to re-set their approach to creating and maintaining quality care.

In this webinar, Cathy Balding will talk us through four clinical governance rabbit holes that have been observed in healthcare and how avoiding them can accelerate aged care clinical governance effectiveness.

Member
Quality
Simulating safety
Simulating safety

Simulation in healthcare has traditionally been applied in the context of education and training. Whilst robust education and training (which may be achieved through simulation) will ultimately improve safety and quality, simulation can also be used much more broadly - and directly - as a tool in enhancing safety and quality in care delivery.

Member
Quality
Safety
Simulation
Workforce
Achieving quality aged care; More than audits and incidents
Achieving quality aged care; More than audits and incidents

As the wave of reforms continues within aged care, we stop to take a closer look at ‘Quality’ within aged care. What does it take to achieve quality aged care, and what really is the quality manager’s role in quality care?

Member
Quality
A reminder - for the record
A reminder - for the record

Documentation is an essential component of effective communication. Given the complexity of healthcare and the fluidity of clinical teams, healthcare records are one of the most important information sources available to clinicians. Undocumented or poorly documented information relies on memory and is less likely to be communicated and retained. This can lead to loss of information, which can result in misdiagnosis and harm.

(Australian Commission on Safety and Quality and Safety in Health Care)

Communication
Public
Quality
Records
Safety
How do boards know what they need to know?
How do boards know what they need to know?

Effective governance at board level means knowing what you need to know, and clearly communicating this.

Leadership
Member
Quality
Reporting
Showing 1–10 of 15 articles
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