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Access a range of articles and resources written by clinical governance experts and search our carefully curated list of safety and quality journal articles and reports.

AICG articles, resources and curated journals and reports are available to all AICG members. Members must be logged in, in order to access all content. Users who are not AICG members will only be able to access publicly available articles. 

AICG Articles

Showing 1–4 of 4 articles
Let’s not be tone-deaf
Let’s not be tone-deaf

It’s not just what we say, it’s how we say it. We know effective communication is key to patient safety and quality, and person-centred care. But it is also crucial to psychological safety and the extent to which we support each other in speaking out, or in asking questions. This in turn will impact patient care.

Compassion
Negative behaviours
Psychological Safety
Self-reflection
Speaking Out
Psychological safety; A practical enabler of a flourishing workplace (Part 2)
Psychological safety; A practical enabler of a flourishing workplace (Part 2)

In part two of this two-part webinar, Dr Duncan McKellar talks about where to start when developing a cultural framework in the context of compassionate, relationship-centred care. Dr Duncan McKellar will talk through the sequence of events needed, citing the three-phase project plan adopted for Northgate, and the practicality of cultivating psychological safety.

Culture
Safety
Speaking Out
Speaking up like pilots
Speaking up like pilots

In the context of aviation, Bienefeld and Grote defined ‘speaking up’ as ‘an upward voice directed from lower to higher status individuals within and across teams, which challenges the status quo, to avert or mitigate errors.’ 

Safety
Speaking Out
When silence is not golden
When silence is not golden

In childhood, we shun the ‘dibber dobber’, or the ‘tattletale’. As we mature into adulthood, we learn to distinguish ‘dobbing’ from an acceptable calling out of wrongdoing. However, in the context of care giving (whether healthcare or otherwise), speaking up is crucial to safety.

Culture
Psychological Safety
Speaking Out
Showing 1–4 of 4 articles
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