Resources

Service and Clinical Governance is everyone's business. This framework guides all stakeholders in understanding their roles and responsibilities.

In this Lightbulb Moment webinar, Dr Cathy Balding and her guest, Tanya Farrell, Director, Maternity Services and Deputy Executive Director, Nursing and Midwifery - Western Health, discussed Tanya's "ah-ha!" moment about the quality flow: from the bedside to the boardroom and beyond.

What skills and experience do clinical governance or similar teams and units need to support your organisation's safety and quality agenda? In this webinar, Dr Sarah Fischer, Acting Executive Director of Safety at Safer Care Victoria, discussed the various roles and relationships to ensure fit-for-purpose teams.

In this Lightbulb Moment webinar, Dr Cathy Balding and her guest, Louise McKinlay (CEO, Safer Care Victoria), as they discuss Louise's "ah-ha!" moment about joining the quality dots.

Engagement surveys show a never-before-seen level of fatigue and burn-out. The last results of the National Health Service (NHS) national staff survey showed 46.8% of staff have felt unwell as a result of work-related stress in the previous 12 months. Attrition and turnover are at near all-time highs.

How many aged care residents receive care based on the best available evidence? We all want this for the people we serve – but what’s really happening?

This ‘CareTrack’ paper reports on the first Australian study of adherence to evidence-based care for people in long-term care using a standardised method. The study examined the care received by 294 residents across 27,585 care encounters in 25 long-term care (aged care) facilities. 

A core objective of change leadership is to set others up to succeed in your absence. But as we all know, that is a lot harder than it sounds. Research has shown that storytelling has a remarkable ability to connect people and inspire them to take action. “Our species thinks in metaphors and learns through stories,” the anthropologist Mary Catherine Bateson has written. “The harder the situation, the more essential it is.”

Ensuring organisations learn from patient safety incidents is a key aim for human service organisations. The role that human factors and systems thinking can have in enabling organisations to learn from incidents is well acknowledged. A systems approach can help organisations focus less on individual fallibility and more on setting up resilient and safe systems.

The central role played by governance and leadership in the actions (and inactions) relating to quality of care and patient safety has been repeatedly identified by inquiries and investigations into major organisational failures. They show that governance and leadership - through their influence on priorities, oversight, management and culture – are often part of both problem and solution.

Falls management and prevention is often described as a wicked problem. There are so many variables at play; consumer risk appetite and independence, staffing issues, technology and frailty, just to name a few. Endless breakthrough collaboratives, studies and improvement projects have addressed the issue. Whilst individual organisations may have experienced some success, falls remain a key cause of consumer harm across health and aged care.