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Access a range of articles and resources written by clinical governance experts and search our carefully curated list of safety and quality journal articles and reports.

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Showing 1–10 of 30 articles
Better practice complaint handling guide
Better practice complaint handling guide

The critical importance of complaint handling is as strong as ever. Being able to raise a grievance or complaint is a fundamental human right. Engaging effectively and respectfully with complaints is about engaging effectively and respectfully with the community and being willing to improve the quality of care.

Communication
Consumer partnerships
Consumers
Decision-making
Person-centred care
Compassionate care bundle
Compassionate care bundle

Compassionate care is central to person-centred care. Along with the safety and cost reductions associated with person-centred care, placing the person at the centre of their care and keeping them informed is the right thing to do.

Communication
Consumer partnerships
Consumers
Decision-making
Person-centred care
Guide to informed decision-making in healthcare
Guide to informed decision-making in healthcare

This Guide is a reference tool to support practitioners in understanding the complex ethical and legal requirements surrounding informed decision-making about healthcare.

Communication
Consumer partnerships
Consumers
Decision-making
Person-centred care
The VCCC Alliance consumer engagement toolkit
The VCCC Alliance consumer engagement toolkit

Consumer involvement in our care organisations ensures a measurable increase in knowledge and skill, enhances problem-solving, introduces new ways of looking at and doing things; and ultimately gives organisations greater adaptability in a changing environment.

Communication
Consumer partnerships
Consumers
Decision-making
Person-centred care
The AHHA Experience Based Co-Design Toolkit
The AHHA Experience Based Co-Design Toolkit

The Experience-Based Co-Design Toolkit provides a convenient reference to equip those working in the health sector with the tools and approaches to bring consumers and health workers together in an authentic and equal partnership to co-design care to deliver an improved experience.

Communication
Consumer partnerships
Consumers
Decision-making
Person-centred care
Compassion – quality improvement’s secret weapon
Compassion – quality improvement’s secret weapon

We know that compassion and alleviating pain and symptoms generally feature high on consumers’ wish lists. But do healthcare providers feel that the latter is more useful than the former?

Communication
Consumer partnerships
Consumers
Decision-making
Person-centred care
Four key considerations in setting up a community advisory committee
Four key considerations in setting up a community advisory committee

Most health and human services seek feedback from a formal or informal consumer group. The aged care sector is preparing for mandated consumer input into their organisations from the end of 2023. No-one wants token consumer input. But getting it right can be challenging. What are the key considerations for success?

Member
Person-centred care
Consciousness of Unconscious Bias
Consciousness of Unconscious Bias

In recent times, we have heard discourse in the media around unconscious bias – appearing (allegedly) in the banking sector, customer service, academia, or even amongst royalty - and unconscious bias in healthcare has also been reported on the basis of specific research findings.

Bias
Culture
Member
Person-centred care
Capture the Complaint
Capture the Complaint

It has been reported that complaints relating to registered health practitioners increased over the 2021/2022 financial year. Further (and separately), in aged care, there was a total of 2,767 complaints made in the first quarter of 2022 and 2,642 complaints in the second quarter. Both these figures had also trended upwards compared with the corresponding numbers in 2021 (with 2,313 in the first quarter of 2021 and 2,261 in the second quarter).

Aged care
Continuous improvement
Disability
Healthcare
Incident management
Person-centred care
Public
Quality
Safety
What is cultural safety?
What is cultural safety?

"It has been 14 years since all governments in Australia signed the National Agreement on Closing the Gap, yet Aboriginal and Torres Strait Islander Communities are still facing barriers to achieving equitable outcomes in health and wellbeing. Despite an abundance of good intentions, healthcare settings are still places where deficits in cultural safety often drive poorer outcomes for Aboriginal and Torres Strait Islander people."

Culture
Indigenous Health
Person-centred care
Public
Safety
Showing 1–10 of 30 articles

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