Resources

In this webinar, Jennifer Gale answered the following questions:

Why you should worry about risk management - surely Risk management is the organisation's job or something you might see on a Strategic Plan, so why should risk management be everyone’s business?

What you should worry about first - in a complex health and care system there is so much to worry about so where on earth should you start without feeling overwhelmed?

How you can make sure you sleep at night - as a manager, team leader or director there are many things to do and worry about. How can you understand risk management enough so it doesn’t keep you awake at night?
 

Surgical site infections remain a problem despite many decades of research and practice change to eliminate those that are preventable. 

Approximately 0.5% to 3% of surgical patients develop an infection. Compared with patients undergoing surgery who do not have a surgical site infection, these patients are hospitalized approximately 7 to 11 days longer.   As we know, longer hospital stays increase the risk for patients and reduce hospital efficiency and effectiveness. Infections are the leading cause of re-admissions following surgery and can add thousands of dollars to the cost of an admission. 
 

In response to quality challenges highlighted by the Covid-19 pandemic, the Institute for Quality Improvement (IHI) has looked at how to increase the adoption of effective quality improvement (QI) practices in nursing homes in the United States. Despite the differences in regulatory requirements between countries, the findings are relevant for all involved with aged care: providers, managers, staff, policymakers and advisers.

Care transitions, whether intrahospital or discharge to home or another care setting, are fraught with ‘Swiss cheese holes.’ As consumers move through different assessments, professions, wards, plans, and even funding structures, the danger of poor quality care, communication breakdown and consumer dissatisfaction is high. The authors argue that better incorporation of patients and carers in rounds, as done in children’s hospitals, can prevent some of these problems.

Checklist and guide for building sustainable change into your improvement planning from the Institute for Healthcare Improvement.

Overview of the system, key tools and skills required for improvement.

Guidance from the Agency for Healthcare Research and Quality on how to present data in a quality report. 

With the publication of STAR ratings, Australian aged care enters a new era of quality measurement and public reporting. What can we learn from other countries using similar systems about the potential for published ratings to effect improvement?

It is 10 years since Robert Francis presented the report on the public inquiry into failings at Mid Staffordshire NHS Foundation Trust. The government’s response signalled a determination for change. It promised wide-ranging interventions and legal and regulatory reforms to tackle problems of culture, openness, and willingness to learn. What is the impact 10 years on?

Staff and consumer satisfaction are interdependent. But in human services, we often address them separately – or think that one comes at the expense of the other. But high-performance organisations think differently.