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Effective clinical leadership has long been an aspiration for acute care services. With the establishment of clinical governance in aged, disability and community care, these sectors are increasingly focused on how to develop leaders for quality clinical care. This AICG Paper explores the concept of clinical leadership for quality care as an ‘everyday’ responsibility across human service organisations.
James Reason once characterised the goal of error investigations as ‘draining the swamp, not swatting mosquitoes’. Critical incidents arise from the interplay between active failures (eg. not double-checking for allergies before administering a medication) and latent conditions (eg. workload).
QI implementation is complex as it often spans over multiple organisational levels requiring active participation of employees and managers, and involves improvements and modifications of underlying care processes.
