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Making change happen is central to care improvement and reducing risk. Every quality practitioner should have a toolkit, and one of the tools that needs to be in it is an effective change approach that helps people to get on board, supports behaviour change and re-sets organisational systems to sustain the change.
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Continuous improvement is the essence of clinical governance. But continuous improvement requires change, and change can be confronting. As we predictably move towards a more digitised world - including in healthcare, and aged care – change is also inevitable.
What do we know about change in complex adaptive systems? How do we prepare for optimal outcomes, how do we ensure we’ve considered and applied tools and strategies for success and is there any new and emerging thinking we need to consider?
With a background in psychology and organisational change and drawing on her extensive cross-sector insights in leading and adopting change in complex and varied systems, Aviva Bezon will help us get to the bottom of what we need to consider (no matter what your system throws at you!), why it’s important, and the practical side of how you too can step back into your own settings with the tools to set your change initiative up for success.
Army Health has undergone a once in a lifetime review of its capabilities and governance with the view of redesigning its overarching organisational structure, (clinical) governance systems, processes, and workforce such that it is ready to face and meet future objectives and challenges.
Known as the Capability Establishment Review (CER), it is now at the stage of widespread implementation resulting in significant People, Process and Place redesign.
LTCOL Kelly Dunne was tasked with design, oversight, planning and execution of the CER and has a deep understanding of what it takes to plan and navigate this level of change through the complex, adaptive system of Army Health.
Tips, tools, and case study examples are discussed and challenged as we bring together a diverse panel of experts to share their insights on what it takes to successfully mobilise for change.
The Royal Commission into Aged Care Quality and Safety (Royal Commission) recommended that every approved provider of aged care (whether delivering personal or clinical care) adopts a digital care management system, including an electronic medication management system, and that this should be an ‘immediate focus’ (Recommendation 68 of the Final Report).
