Resources

This webinar supported NDIS providers and healthcare organisations by outlining governance requirements and highlighting key risks for people with disabilities.

Listening to patient voices has many benefits and is proven to contribute to care and service improvement. This article describes how consumers can help healthcare organisations detect and address performance drift, described as gradual deviations from best practice that become normalised over time.  

The NDIS Independent Advisory Council’s (the Council) paper ‘choice and control to safely live a good life of belonging and citizenship’ recognises the system-wide focus on improving supports for people with disability who are at risk of harm. In response to this paper, the NDIA committed to developing a NDIA Participant Safeguarding Policy (Policy) to guide and enhance the way the NDIA works with NDIS participants and people with disability.

Just because people may be older and potentially frailer doesn't mean that decision-making should be taken away from them. Use this facilitator guide to support discussion about dignity of risk in aged care.

Dignity of risk is another way of saying you have the right to live the life you choose, even if your choices involve some risk.

This Failure Modes and Effects Analysis (FMEA) Tool, provided by the Institute for Healthcare Improvement (IHI), is a comprehensive resource designed to help human services systematically identify and mitigate potential risks in clinical processes.

Outpatient safety receives a different level of discussion and focus than inpatient safety. We may not consider that outpatients can experience harm in the same way that inpatients can, which could reduce the focus on collecting accurate outpatient incident data. But even outpatient care can cause life-threatening harm, as this study shows.

In this webinar, Tracey Hynes, Director at Maternity Care Consulting discussed how to recognise failures in your systems.

Artificial intelligence is coming at us – no matter where we sit on the human services’ spectrum. The potential care and service applications as well as risks are many and varied. When we look through the consumer safety lens – what do we see?

The Institute of Medicine (IOM) reports ‘To Err Is Human’ and ‘Crossing the Quality Chasm’ prompted healthcare leaders to address the patient safety crisis by advancing the systems, teamwork and improvement science needed to deliver safer care to patients.