Resources

In healthcare, the terms clinical governance and quality are often used interchangeably. While related, they are not the same—and understanding the difference matters.

What if the drive to meet standards and deliver on your KPIs is failing to deliver quality care? What if, by meeting the standards and your Statement of Priority performance indicators, you inadvertently make care worse? In this webinar, Kylie outlines how the drive to meet standards and KPIs can actually lead to poor patient outcomes, and how to safeguard against this.

In this Lightbulb Moment webinar, Dr Cathy Balding and her guest, Tanya Farrell, Director, Maternity Services and Deputy Executive Director, Nursing and Midwifery - Western Health, discussed Tanya's "ah-ha!" moment about the quality flow: from the bedside to the boardroom and beyond.

In this Lightbulb Moment webinar, Dr Cathy Balding and her guest, Lisa McKenzie, Vice President Asia Pacific at IHI, discussed Lisa's "ah-ha!" moment about the quality of care domino effect.

What skills and experience do clinical governance or similar teams and units need to support your organisation's safety and quality agenda? In this webinar, Dr Sarah Fischer, Acting Executive Director of Safety at Safer Care Victoria, discussed the various roles and relationships to ensure fit-for-purpose teams.

This Perspectives Brief from the Australian Healthcare and Hospitals Association’s Deeble Institute examines approaches to observations of the Royal Commission into Aged Care Quality and Safety. The authors of this Perspectives Brief note that the Royal Commission ‘identified the need to improve the delivery of health care to meet the needs of older persons and their carers’ and that the ‘greater involvement of older persons and their carers in research to develop solutions was recommended.’

In this Lightbulb Moment webinar, Dr Cathy Balding and her guest, Louise McKinlay (CEO, Safer Care Victoria), as they discuss Louise's "ah-ha!" moment about joining the quality dots.

In this Lightbulb Moment webinar, Dr Cathy Balding interviewed Allison Patchett to discuss her "ah-ha!" moment about quality and efficiency - symbiotic or siloed?

In this webinar, Cathy Jones, Board Director and Clinical Governance Consultant discussed quality metrics and the following questions:

• How do you measure quality? 
• What’s the best way of measuring - safe? effective? person centred? connected? accessible?
• How do you find & organise all of your (387) quality metrics? 
• How to prioritise what is most important when everything is important?
• How to decide which metrics to monitor when there is so much data available - what criteria should you use to select the most important measures
• The power of measures that are relevant both at an organisation-wide level and at a unit/department level.

People in quality and clinical governance roles are often viewed as a ‘spare pair of hands’ and end up doing tasks that they are not responsible for. This leads to dissatisfaction, burnout, and not getting the important jobs done. Mind Tools describes a four stage process for setting firmer boundaries that may be useful for those who want a more focused and effective role in 2024.