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In this webinar, Bernie Harrison, Director, Improvement Academy explains the history of quality improvement (QI) and how to translate QI theories to clinical work. Participants will develop awareness of how to use QI methods to improve three classes of outcomes; cost, complications/adverse events and client experience/service measures.
Download the Four Clinical Governance Rabbit Holes to Avoid paper for free.
Technological advances have opened new possibilities for improving patient safety. Using technology to digitize healthcare processes has the potential to increase standardisation and efficiency of clinical workflows, and to reduce errors and cost across all healthcare settings. However, if technological approaches are designed or implemented poorly, the burden on care providers can increase.
We think of consumer safety primarily in terms of physical harm. But consumers often conceptualise safety as ‘feeling safe’, as well as ‘being safe’.
Violating a consumer’s emotional safety while avoiding physical harm is not yet embedded in consumer safety reporting. We know that consumers can experience emotionally harmful experiences as they navigate health services, such as: disregard for their opinion, not being listened to, rudeness and abuse. Are we doing consumers and families a disservice by ignoring or denying harm that doesn’t fit our organisational definition?
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