Resources

In this webinar, Beverley Sutton (CEO of HEAL and AICG) will take a look at what is likely to impact care in 2025 and what you will need to do to support your staff to get the best from their professional development opportunities to improve patient outcomes.

In healthcare, keeping the people who are receiving care safe is not the responsibility of just one person, team, or department. It’s also not just the responsibility of those delivering the care—it falls on all of us. Whether you’re in leadership, at the point-of-care, or supporting the care process behind the scenes, you have a role to play in ensuring that the people being cared for in your organisation are safe.

In today’s rapidly evolving healthcare landscape, technology is both an enabler and a challenge, reshaping how we deliver, manage, and access healthcare services. Liz will discuss the critical role of clinical governance and safety in digital health. As we explore frameworks that underpin sound governance, including some takeaways from the Health Innovation Community (HIC) conference, we’ll consider what it means to 'think differently' about health technology - why the integration of clinical governance isn't just about compliance but about achieving better, safer patient outcomes. 

This is part of a series of resources about clinical governance in aged care that aim to help aged care providers meet their responsibilities for ensuring the quality and safety of clinical care. This fact sheet is for people responsible for developing a clinical governance framework for an aged care service.

The Knowledge and Implementation Hub has gathered evidence on why clinical governance matters in aged care, along with learning and practical resources. These knowledge packages can support the aged care workforce in delivering safe, high-quality care to older Australians. If the concept of clinical governance is new to you, this short click-through learning module provides a simple overview of its role and value to the aged care organisation.

In Australian health services, roles that support consumer safety are a mix of trained specialists, people who evolve on the job and those who struggle through the basics with little opportunity for development. In the UK,  the NHS has created a new role of ‘patient safety specialist’, introduced to bring a more structured, professional approach to patient safety. This evaluation article seeks to understand the professionalisation of patient safety, with implications for the further development of patient safety specialists in the UK and other countries. 

In this Lightbulb Moment webinar, Dr Cathy Balding and her guest, Louise McKinlay (CEO, Safer Care Victoria), as they discuss Louise's "ah-ha!" moment about joining the quality dots.

Negotiation is part of everyday life, and never more so than in health and human services. People in quality and clinical governance roles in particular, often don’t have a lot of formal power and rely heavily on relationships and influence to achieve their objectives.

People in quality and clinical governance roles are often viewed as a ‘spare pair of hands’ and end up doing tasks that they are not responsible for. This leads to dissatisfaction, burnout, and not getting the important jobs done. Mind Tools describes a four stage process for setting firmer boundaries that may be useful for those who want a more focused and effective role in 2024.

This IHI blog explores the potential for the use of generative AI tools in quality management and it is a timely exploration. The time is now for quality managers and executives to plan to employ AI to enhance the quality system while building protection against the downsides – before they occur.