Lightbulb Moments: My "ah-ha!" moment on making one shift for greater system impact
In 2024, Kelly decided she wanted to dive deeper into quality improvement so she could help her clients make a real difference in care quality. What she learned there completely changed how she thinks and works with organisations to improve care. We can’t all attend Oxford, but we can benefit from Kelly’s new knowledge and how she’s applied it, particularly from this one lightbulb moment.