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The PaRIS survey is an OECD initiative designed to systematically collect patient-reported data on experiences and outcomes in primary care, particularly among individuals with chronic conditions across OECD countries. The findings paint a useful picture for all health and human service organisations (not just primary care) on the consumer experience. 

We all understand that the essential role of patient experience in achieving successful healthcare delivery. Or do we? This article argues that really understanding the patient experience in such a way that it drives organisation-wide improvement,  requires a comprehensive view that captures the full range of interactions across a health service organisation, beyond completing a survey.

Clinical governance has an important role in primary care, but primary care also has an important role in clinical governance.

‘Successful integration is the planning, commissioning and delivery of co-ordinated, joined up and seamless services to support people to live healthy, independent and dignified lives and which improves outcomes for the population as a whole.  Everyone should receive the right care, in the right place, at the right time.’

Integrated care addresses the problem of care fragmentation, and instead supports continuity.  It is person-centred because it enhances the patient experience through improved coordination of care.  Integrated care has been broadly described as an ‘organising principle for care delivery with the aim of achieving improved patient care through better coordination of services provided’ – hence the need for systems thinking.