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Across human services, organisations struggle with the right response to quality data. Too often we spend time and resources ‘fixing’ the right thing – or addressing the right thing but not fixing it.
In this webinar, Cathy Jones, Board Director and Clinical Governance Consultant discussed quality metrics and the following questions:
That depends on the answer to these questions.
In this Lightbulb Moment webinar, Dr Cathy Balding interviewed Jane Boag to discuss her "ah-ha!" moment about data - fact or fiction?
This guide has a practical emphasis and focuses on how measurement tools can assist Boards to set the right tone of assurance in patient safety. It also offers governance questions to assist Board debate and dialogue.
Quality improvement is integral to providing safe care for consumers.
These resources provide help with planning ahead for your next audit, understanding where you are now, and conducting improvement initiatives that make a real, lasting difference in your organisation.
Understanding auditing so you can be prepared for your next audit.
Simple data collection planning is a process to ensure that the data you collect for performance improvement are useful and reliable, without being unnecessarily costly and time-consuming to obtain.
Healthcare is enhanced through understanding health outcomes from a patient's perspective. Insights into patient experiences can complement information from clinical measures. The use of patient-reported outcome measures (PROMs) provides a structured way of helping patients to report information about health outcomes.
