Resources

As telehealth becomes a mainstream component of healthcare delivery, maintaining high standards for consultation and patient interaction is crucial to supporting quality care and experiences for consumers. The WHO Regional Office for Europe developed the ‘Telehealth Quality of Care Tool’ (TQoCT) to support healthcare organisations and Member States to assess and improve the quality of telehealth services. 

The tool provides a structured framework for assessment of telehealth services, including guidance on infrastructure, communication, accessibility, ethical principles and patient experience. Designed for use at national, regional and organisational levels, the ‘TQoCT’ allows users to evaluate telehealth services against established quality metrics and recommends periodic reassessment every two years to keep pace with technological advancements.