Negotiation tools of the Trade: it’s not about you!
Negotiation is part of everyday life, and never more so than in health and human services. People in quality and clinical governance roles in particular, often don’t have a lot of formal power and rely heavily on relationships and influence to achieve their objectives.
This HBR blog (and podcast) lays out negotiation ‘tools of the trade’ simply and clearly, illustrated with a case study. Importantly, the author reminds us of the overarching golden rule: ‘It’s not about you.’
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