Linking consumer and staff satisfaction for better care and happier staff
Staff and consumer satisfaction are interdependent. But in human services, we often address them separately – or think that one comes at the expense of the other. But high-performance organisations think differently.
In this webinar, Cathy Balding will explore the shift from ‘consumer-centered care’ to ‘consumer and staff-centered care’ and outline some simple steps you can take to see benefits on both sides.
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