Resources

Listen to David Naughton, CEO of Enable WA – the largest disability service provider in regional Western Australia, explain how the organisation has deliberately embraced a deeper understanding and appreciation of clinical governance across all aspects of disability service delivery, including support work, allied health, and high intensity supports.

The Institute for Healthcare Improvement (IHI) has introduced the concept of Quality Improvement (QI) ‘dosing’, where different staff roles receive tailored levels of improvement science (SOI) training based on their responsibilities. 

As a behaviour change strategy, education rarely achieves the desired result when used on its own. It’s ‛necessary but insufficient’ to effect lasting change. In the classic hierarchy of change effectiveness or the ‘action hierarchy’, education ranks as the least effective intervention, below new rules, policies and more system-focused categories such as forcing functions and automation. And yet, in most human services it continues to be the ‘go-to’ response to everything from accreditation recommendations to policy implementation.

One practice the COVID-19 pandemic highlighted from the outset was the importance of hand hygiene in infection prevention and control – a practice that in the past has often been approached with a degree of complacency.  Some of the literature concludes that compliance with hand hygiene has improved during the course of the pandemic, while other studies suggest it has not.

As at July 2022, there were in excess of 642,000 health practitioners registered with the Australian Health Practitioner Regulation Agency (AHPRA).  In addition to this cohort, there are also non-registered health professionals who play an essential role in the delivery of care.

Tess Vawser from the Epworth talks through the challenge of implementing a COVID-19 rapid education plan and hospital readiness systems testing across multiple sites.